Donper D600, Commercial Soft Serve Machine (2) 5.8 Quart

The Donper D600 arrived on time. The shipping company was great. It took some time to unpack the machine as it was pretty well packed. There was no apparent damage to the machine from shipping as far as we could tell. Instructions and some spare parts were inside one of the hoppers. So far, so good! Update: 8/5/19 - We are having trouble finding the right combination of settings to keep the ice cream mix frozen and usable. The instructions inside the machine are barely usable as they are a poor translation. Not much help from the online guide/user manual either. Water based powder product seems to work better in the machine but still having issues. We wanted to use dairy based but it has trouble keeping the product at a good consistent freezing temp. No other explanation. Struggling. More after further trying. Update 9/16/20 - we have given up using this machine. Always problems with consistent product. If you are not selling one every 5 minutes it will over freeze the product then you have to try and draw product off and work it back into the hoppers - this never works. you can't use dairy based product very well. It's too heavy. I found out that Donper uses water based powder mix during testing which is easier to use but tastes bad. Service does not exist. Phone tech support from Donper is poor at best. Parts are almost non-existent. I wish i had never spent the $6k.