GoFoodservice Policies

Payment Methods

Credit Card
We accept all major credit cards including Visa, Master Card, American Express, and Discover.
Amazon Pay
You can pay for your order with Amazon Pay by clicking the Amazon Pay button on the shopping cart page.
PayPal
You can pay for your order with your PayPal account. Payment through Paypal can not be accepted by phone and must be placed online.
Financing

We offer Financing as a method of payment; if an order has a subtotal of $500.00 or more and is being shipped within the United States. GoFoodservice’s preferred third party financier is “FaaStrak”. FaaStrak utilizes multiple lenders to help you find the best financing option that fits your needs. If you prefer to use a different financing company, we do have others available to choose from upon request. Please contact us for more information.

Other Payment Methods
We also accept check by mail, check by phone (ACH), money orders, cashier's checks, and wire transfers.
Purchase Orders
We accept Purchase Orders as a form of payment from select companies that have been approved. In order to pay using a PO, you must complete the “GoFoodservice Application for Purchasing Credit”, email us the form, and generally within 5 business days, we’ll have a credit approval or disapproval.

Shipping Policy

Shipping

Most orders placed before 1:00 PM EST will be shipped same day, if the item is in stock and your order is approved.

Shipping may take 1-5 business days depending on the location of the ship-to address. Shipping differs for each item. Most popular items are free shipping. There may be extra delivery costs imposed by the freight carrier for special shipping conditions and areas. Hawaii and Alaska have special shipping rates, please call for pricing.

Due to the variables associated with how shipping costs are calculated, all of our shipping costs are estimates and may change at any time. We do our best to be as accurate as possible but unfortunately, some estimates are too much to absorb. Generally, if there is a 10 - 20% difference in shipping costs, we'll contact you for approval before we process your order.

Curbside Delivery

Items that have a freight cost or qualify for free shipping, are curbside delivery only and do not include inside delivery, liftgate, or any additional accessorials. These additional services must be approved/paid for ahead of time and notated on your order. Unless inside delivery is requested and paid for at time of purchase, the driver will NOT bring your delivery to the door or inside your location. In the event you request the carrier to perform additional delivery services and those services are performed, once we receive the bill for those services, the payment method on file will be charged. It's highly recommended to pay for these services ahead of time, otherwise, additional fees imposed by the carrier after your order has been delivered, may end up costing more, based on the carrier providing the services.

Residential Locations

Orders shipping to locations considered to be residential, may be subject to additional fees.

Limited Access Locations

Orders shipping to locations considered to be limited access, such as universities, prisons, military bases, country clubs, etc may be subject to additional fees.

Extended Area Locations

Orders shipping to an extended area location such as less populated or accessible areas may be subject to additional fees.

Liftgate

Liftgate enables the truck driver to bring your equipment off the freight truck to the ground. Liftgate is optional in most cases, but recommend for customers who do not have a loading dock (loading dock must be 4 ft or higher from the ground) or a forklift on site.

Some items can weigh several hundred pounds, which could cause serious injuries if not brought to the ground by a liftgate. Additionally, items that are around 100 lbs may seem easy to get off the truck, but unfortunately due to liability reasons, the driver may not allow you to remove the freight without liftgate service. Some variables associated with removing the freight off the truck and onto the ground are: personal injury and/or potential damage to the shipment (please note, when items are delivered by freight, they will most likely be on a pallet, which makes the items bulky and very difficult to bring to the ground as well).

If an item is shipping by freight to a residential location, liftgate is required since there will be no forklift or loading dock at time of delivery.

Freight Brokers

Shipments to freight or package forwarding companies that are going outside of the United States, must be paid cash method only.

Reconsignments & Redeliveries

If a shipment is to be reconsigned, relocated, or redelivered due to the customer not being available or at the customer's request, the shipping company may charge additional fees for those services. If applicable, those fees will also be charged to the customer's payment method on file.

Damaged During Shipping - Freight

Upon receiving your shipment, it is your responsibility to follow these guidelines:

  • Thoroughly inspect your shipment for possible damages or missing items
  • Notate all damages and/or shortages before signing the delivery receipt
  • Keep a copy of the delivery receipt
  • Keep all damaged packaging materials for carrier inspection
  • Contact us within 24 hours of receiving delivery
  • Take pictures of damages and packaging

Note: If you are uncomfortable with the damages found at time of delivery, you can refuse your shipment, and we'll work with you on sending a replacement. Call us at 1-800-550-0706 if possible before refusing your shipment. If the driver demands to leave before all portions of your shipment have been inspected, please note on the delivery receipt near your signature that the driver would not allow an inspection. By signing the delivery receipt, you are assuming all responsibility for that shipment as noted. If the delivery receipt is signed for without any further notations, you are accepting the condition of the shipment as is and understand that GoFoodservice can not guarantee any further compensation or replacements for your shipment.

Concealed damages are not covered and GoFoodservice is not liable for any damages found after the shipment has been signed for.

Damaged During Shipping - Parcel

After receiving your order, please inspect it for damaged items. If an item is damaged, please keep both the packaging & the items, as well as contact us within 5 business days, so we can provide further assistance. Pictures of the damages may be requested to help with the process.

Return Policy

Returns

You may return your parts or equipment within 30 days of the shipping date if the item(s) have not been used or unpackaged. Equipment and parts may not be returned after 30 days. Special order items are not returnable. You must call in advance for a return authorization. If you have any questions, please call 1-800-550-0706 between the hours of 8:30am - 5:00pm EST Monday through Friday. After the item(s) are received back to the return location (that is determined at time of item return request) and have been inspected, your money will be refunded within 48 hours for the item(s) returned minus the restocking fees. There may also be original shipping costs and return shipping costs involved with your return, but you will be informed of those fees at time of return. Most credit cards will show a refund within 24 hours. Other payment methods will be refunded via check, which will be mailed to the location of your choosing. The above also applies to orders that have been canceled or refused after the item(s) have been shipped or are in transit to the customer's location. Customers are responsible for the cost of return shipping. Neither GoFoodservice, the manufacturer, or the distributor are liable for the removal or transportation of returning orders.

Restocking Fee

Due to the costs of repackaging and inspections, the buyer may be responsible for a restocking fee of 25% for the items purchased. The restock fee does not include the original shipping costs and the return shipping costs involved with the return.

DOA & Defective Items

If your purchased item is DOA (dead on arrival) or defective, you will need to file a warranty claim with the manufacturer. It's the manufacturer or distributor's discretion if the item will be replaced or repaired. For assistance with this process, please contact us. Neither GoFoodservice, the manufacturer, or the distributor are liable for removal or transportation of items that arrive DOA or defective.

Special Order Items

As a general rule of thumb, the following items are considered special order items and are not returnable:

  • Special order items (found on the product page)
  • Custom fabricated items
  • Furniture
  • Disposables such as perishable or consumable items (food, food containers, plates, cups, etc)
  • Hazmat, aerosol, & flammable liquid products
  • Closeout products
  • Items that have been shipped outside the Contiguous United States

Order Policy

Coupon Code

GoFoodservice will only allow coupon codes and promo codes to be applied to orders that are placed while the promotion is active. We do not allow promos to be applied to already discounted items unless specified.

Pricing that may be seen from external sources to our website may show incorrectly listed prices compared to the actual price listed on our website. We attempt to always be as accurate as possible, however unfortunately since search engines and other methods that may lead you to our site may not always provide the most accurate pricing. Please always check the prices listed directly on our website for the most accurate information.

Order Cancellations
  • Orders Unshipped: If your order is still in a submitted/open status and does not contain a special order item, contact us to cancel your order. No fees will be charged. If an item you ordered is considered a "special order item", once the order has been placed with the manufacturer or distributor, it might not be able to be cancelled. Please contact us to verify if the item can be cancelled.
  • Orders In Transit: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept the order and initiate a return authorization through our returns process. When a shipment is refused, it will come back to our warehouse and you may be charged a restocking fee and any shipping fees associated with the return.
  • Orders Received: If you have already received your purchased item(s), you will have to contact our customer appreciation team to start a return. You will be provided a return authorization number and instructions to ship your items back.
Alternate Payment Requests

Due to multiple factors, your order may be subject to a different payment method than what was selected at the time of purchase. GoFoodservice will contact you to advise what payment method is needed in order to complete your purchase.

Warranty

All warranties included with your purchase will be based off of the manufacturer's warranty. GoFoodservice does not provide alternate warranties. If warranty information is not found on the product listing, please contact us so we can further assist you.

Privacy Policy

Your Email and Personal Information

We use third-party companies to process payments, track cookies/usage data and for email campaigns opted in by the customer. We will never sell any customer information to any third-party companies.

Security

At GoFoodservice all your personal information is automatically protected by a High-grade Encryption Secure Sockets Layer (SSL) which is one of the highest security levels available. All credit card data is stored by a highly secure (PCI compliant) third party, so you can be sure that your data is safe.

Terms & Conditions

Typographical & Image Errors

If a product has an incorrect description, selling quantity, price increase, or any other typographical error, we have the right to refuse, cancel or modify (with customer's confirmation) any order placed under these conditions. If your credit card has already been charged for the purchase and your order is canceled, we'll refund your credit card for the incorrect amount. If your items have already been received and the issue is later discovered, you agree to follow our resolution procedures to fix the issue.

Upon placing an order through our website, you agree to do your due diligence in researching your product to help you make an educated decision regarding your purchase. Also, you agree not to hold us responsible for anything not stated in the listing or not included in the picture, including, but not limited to, assumptions made by the buyer or any verbal statements.

Sales Tax

State & Local Laws
In accordance with applicable state and local laws, GoFoodservice does not collect sales or use tax in all states but is required to always charge sales tax for items shipping to IN & KY. If taxes are calculated at the time of purchase for states other than where GoFoodservice is registered to collect, this may be due to the manufacturer or distributor requiring taxes to be collected upfront, since they are registered or required to remit sales or use tax on our behalf. In the event GoFoodservice is notified or charged sales or use tax for your purchase after the fact, we will update your order to reflect the taxes and will contact you to collect the difference. GoFoodservice does not benefit from the collection of sales or use tax and will always remit collected taxes appropriately.

General Requirements
For states imposing sales or use taxes, your purchase may be subject to tax unless it is specifically exempt. In general, purchases made out of state by means of the internet or other remote methods, does not disqualify you from paying sales tax on your order. Many states require purchasers to file a sales or use tax return at the end of the year, reporting all taxable purchases that were not collected. Wherein you may be subject to pay those uncollected taxes on your personal or business tax return. If GoFoodservice does not collect sales tax on your order, it is your responsibility to check your state & local laws to find out if you need to disclose your purchase on your tax return.

Exemptions
If you have a valid tax exempt or resale certificate, you can email it to us and we’ll submit it for review. All tax exemption requests must be sent before your order has been placed. If sent after the fact, we can not guarantee taxes will be removed or refunded for your order. In the event a manufacturer or distributor are unable to accept your certificate, GoFoodservice will be forced to collect sales or use tax for you, and you may have to write them off on your tax return, when applicable.

Toll Free
1-800-550-0706
Mon - Fri, 8:30AM - 5:00PM EST
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