GoFoodservice Policies

Payment Methods

Credit Card
We accept all major credit cards including Visa, Master Card, American Express, and Discover.
Amazon Pay
You can pay for your order with Amazon Pay by clicking the Amazon Pay button on the shopping cart page.
PayPal
You can pay for your order with your PayPal account. Payment through Paypal can not be accepted by phone and must be placed online.
Financing

We offer Financing as a method of payment; if an order has a subtotal of $1,000.00 or more and is being shipped to a commercial location within the United States. GoFoodservice’s preferred third party financier is “Marlin Financing Company”, however, we do have other finance companies to choose from if you prefer to do so. Please contact us for more information.

Other Payment Methods
We also accept check by mail, check by phone (ACH), money orders, cashier's checks, and wire transfers.
Purchase Orders
We accept Purchase Orders as a form of payment from select companies that have been approved. In order to pay using a PO, you must complete the “GoFoodservice Application for Purchasing Credit”, email us the form, and generally within 5 business days, we’ll have a credit approval or disapproval.
Sales Tax
Sales tax may be charged differently based on the manufacturer. Sales tax will always be charged to items shipping to Kentucky unless we are provided with a valid resale or tax exempt certificate. If you have a valid form, please email us and we’ll submit the form for review.

Shipping Policy

Shipping

Most orders placed before 1:00 PM EST will be shipped same day, if the item is in stock and your order is approved.

Shipping may take 1-5 business days depending on the location of the ship to address. Shipping differs for each item. Most popular items are free shipping. There may be extra delivery costs imposed by the freight carrier for special shipping conditions and areas. Hawaii and Alaska have special shipping rates, please call for pricing

Due to the variables associated with how shipping costs are calculated, all of our shipping costs are estimates and may change at any time. We do our best to be as accurate as possible but unfortunately some estimates are too much to absorb. Generally, if there is a 10 - 20% difference in shipping costs, we'll contact you for approval before we process your order.

Shipments to freight or package forwarding companies that are going outside of the United States, must be paid cash method only.

Freight costs shown or quoted are curbside delivery only and do not include inside delivery, liftgate, or any additional accessorials unless otherwise stated at time of purchase. Furthermore, unless inside delivery is requested at time of purchase, the driver will NOT bring your delivery to the door or inside your location. Those services may incur additional fees for these services. It's also recommended to pay for these fees ahead of time, otherwise the fees imposed after the delivery may end up costing more, based on the carrier providing the services.

When the shipment arrives, if any additional accessorials are requested or signed for at time of delivery, once we receive those charges from the carrier, they will be charged to the payment method on file.

If a shipment is to be reconsigned, relocated, or redelivered due to customer not being available or at the customer's request, the shipping company may charge for those services. If applicable, those fees will also be charged to the customer's payment method on file.

Please Call 1-800-550-0706 for more information.

Liftgate

Liftgate enables the truck driver to bring your equipment off the freight truck to the ground. Liftgate is optional in most cases, but recommend for customers who do not have a loading dock (loading dock must be 4 ft or higher from the ground) or a forklift on site.

Some items can weigh several hundred pounds, which could cause serious injuries if not brought to the ground by a liftgate. Additionally, items that are around 100 lbs may seem easy to get off the truck, but unfortunately due to liability reasons, the driver may not allow you to remove the freight without liftgate service. Some variables associated with removing the freight off the truck and onto the ground are: personal injury and/or potential damage to the shipment (please note, when items are delivered by freight, they will most likely be on a pallet, which makes the items bulky and very difficult to bring to the ground as well).

If an item is shipping by freight to a residential location, liftgate is required since there will be no forklift or loading dock at time of delivery.

Damaged During Shipping

Upon receiving your shipment, it is your responsibility to follow these guidelines:

  • Thoroughly inspect your shipment for possible damages or missing items
  • Notate all damages and/or shortages before signing the delivery receipt
  • Keep a copy of the delivery receipt
  • Keep all damaged packaging materials for carrier inspection
  • Contact us within 24 hours of receiving delivery
  • Take pictures of damages and packaging

Note: If you are uncomfortable with the damages found at time of delivery, you can refuse your shipment, and we'll work with you on sending a replacement. Call us at 1-800-550-0706 if possible before refusing your shipment. If the driver demands to leave before all portions of your shipment have been inspected, please note on the delivery receipt near your signature that the driver would not allow an inspection.

Concealed damages are not covered and GoFoodservice is not liable for any damages found after the shipment has been signed for.

By signing the delivery receipt, you are assuming all responsibility for that shipment as noted. If the delivery receipt is signed for without any further notations, you are accepting the condition of the shipment as is and understand that GoFoodservice can not guarantee any further compensation or replacements for your shipment.

Return Policy

Returns

You may return your parts or equipment within 30 days of the shipping date if the item(s) have not been used or unpackaged. Equipment and parts may not be returned after 30 days. Special order items are not returnable. You must call in advance for a return authorization. If you have any questions, please call 1-800-550-0706 between the hours of 8:30am - 5:00pm EST Monday through Friday. After the item(s) are received back to the return location (that is determined at time of item return request) and have been inspected, your money will be refunded within 48 hours for the item(s) returned minus the restocking fees. There may also be original shipping costs and return shipping costs involved with your return, but you will be informed of those fees at time of return. Most credit cards will show a refund within 24 hours. Other payment methods will be refunded via check, which will be mailed to the location of your choosing. The above also applies to orders that have been cancelled or refused after the item(s) have been shipped or are in transit to the customer's location.

Restocking Fee

Due to the costs of repackaging and inspections, the buyer may be responsible for a restocking fee up to 20% of the items returned. The restock fee does not include the original shipping costs and the return shipping costs involved with the return.

Order Policy

Coupon Code

GoFoodservice will only allow coupon codes and promo codes to be applied to orders that are placed while the promotion is active. We do not allow promos to be applied to already discounted items unless specified.

Pricing that may be seen from external sources to our website may show incorrectly listed prices compared to the actual price listed on our website. We attempt to always be as accurate as possible, however unfortunately since search engines and other methods that may lead you to our site may not always provide the most accurate pricing. Please always check the prices listed directly on our website for the most accurate information.

Warranty

All warranties included with your purchase will be based off of the manufacturer's warranty. GoFoodservice does not provide alternate warranties. If warranty information is not found on the product listing, please contact us so we can further assist you.

Product Policy

Typographical Errors

If a product has an incorrect description, selling quantity, price increase, or any other typographical error, we have the right to refuse, cancel or modify (with customer's confirmation) any order placed under these conditions. If your credit card has already been charged for the purchase and your order is canceled, we'll refund your credit card for the incorrect amount. If your items have already been received and the issue is later discovered, you agree to follow our resolution procedures to fix the issue.

Upon placing an order through our website, you agree to do your due diligence in researching your product to help you make an educated decision regarding your purchase. Also, you agree not to hold us responsible for anything not stated in the listing or not included in the picture, including, but not limited to, assumptions made by the buyer or any verbal statements.

Privacy Policy

Your Email and Personal Information

We use third party companies to process payments and for email campaigns opted in by the customer. We will never sell any customer information to any third party companies.

Security

At GoFoodservice all your personal information is automatically protected by a High-grade Encryption Secure Sockets Layer (SSL) which is one of the highest security levels available. All credit card data is stored by a highly secure (PCI compliant) third party, so you can be sure that your data is safe.

Toll Free
1-800-550-0706
Mon - Fri, 8:30AM - 5:00PM EST
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